Many aspects of the workplace environment give rise to miscommunication such as long hours, the hierarchy structure where disagreement between you and the superior can make this even worse. Most people take miscommunication to the next level but at its initial stages questions should be asked between the people who are communicating so it can be solved and the intended message can be communicated through asking questions. Miscommunication big or small has a negative impact on the effectiveness, efficiency, and reputation of the company and its workers.
Causes:
- Assumptions- We make a lot of assumptions but ask fewer questions. Questions must be asked in order to understand what is being communicated.
- Office romances- Public displays of affection can make other employees uncomfortable and accusations of favoritism may start to circle.
- Non-cooperation-Less or no communication between management and employees lead to a negative workplace environment where the employee may feel their ideas are not valuable to the organization.
- Finger pointing or criticism-Employees are inclined to blame others for their mistakes because they may feel that their job maybe at risk, so its easy to pass on the blame.
- Peril of favouritism- Very common belief that higher authorities favour particular employees.
Solutions:
- Communication is the key- Every problem is due to lack of communication, so spending more time on asking questions can minimize miscommunication.
- Perfect medium- The appropriate medium of communication must be chosen to perfectly communicate the message where it is understood by all recipients, along with the actual intended message.
- Stick to the point- Stick to the topic and include only essential information to the topic.
- Acquire feedback-Once the message is sent then make sure you ask for feedback to make sure the message was received and understood.
- Be genuine- Honesty is the best way to go because people can distinguish from real and fake people based on their tone.
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